we are committed to providing high-quality digital marketing services. Since our services involve time, expertise, strategy, and custom work, we maintain the following refund policy.
1. Service Payments
All payments made to VOXA Digital are subject to this Refund Policy. By purchasing our services, you agree to the terms outlined below.
2. Non-Refundable Services
The following services are generally non-refundable once work has started:
- Website Design & Development
- Search Engine Optimization (SEO)
- Google Business Profile (GBP) Optimization
- Social Media Management
- Meta (Facebook & Instagram) Advertising
- Google Ads Management
- Graphic Design
- Content Writing
- Video Editing
- Email Marketing
- Lead Generation Services
- Consultation and Strategy Sessions
These services require dedicated planning, research, design, and execution that cannot be recovered once completed.
3. Before Project Begins
If you request a cancellation before any work has started, we may issue a partial or full refund after deducting applicable payment gateway charges or administrative costs.
4. Project Cancellation
If a project is cancelled after work has begun:
- Payments already made are non-refundable.
- Any completed work remains the property of VOXA Digital until full payment has been received.
- Additional work completed beyond the initial payment may still be billed.
5. Monthly Marketing Services
For recurring services such as SEO, Social Media Marketing, or Ad Management:
- Monthly fees are billed in advance.
- Payments already made for the current billing cycle are non-refundable.
- You may cancel future services by providing written notice before your next billing date.
6. Advertising Budget
Advertising budgets paid to platforms such as Meta, Google, LinkedIn, or other advertising networks are separate from our service fees.
VOXA Digital does not control or process refunds for advertising spend. Any refund related to advertising platforms must follow the respective platform’s policies.
7. Client Delays
If a project is delayed because required information, approvals, images, login credentials, or content are not provided by the client, refunds will not be issued.
Projects that remain inactive for an extended period may be placed on hold or closed.
8. Results Disclaimer
Digital marketing results depend on multiple factors including competition, market demand, website quality, advertising budget, audience behavior, and search engine algorithms.
While we use proven strategies and industry best practices, we do not guarantee:
- First-page Google rankings
- A specific number of leads
- Sales or revenue
- Social media growth
- Advertising performance
9. Exceptional Cases
If VOXA Digital is unable to deliver a service due to reasons solely under our control, we may offer:
- A partial refund,
- Service credit, or
- An alternative solution,
at our sole discretion.
10. Contact Us
If you have any questions regarding this Refund Policy, please contact VOXA Digital through our official website, email, or phone number listed on our Contact page.